Incident management is critical for the resilience of every business or organisation of any size. Effectively managing an incident is critical to its resolution, limiting its effects, and the return to normality as soon as possible.

Whether it is an emergency, a crisis or a business interruption, every organisation requires trained staff who are confident in their roles and have been regularly exercised in the roles that they may be required to perform. It also requires consideration of the facilities required for the effective management of an incident, but above all, for any organisation, it needs the ability to know how to communicate, organise and accurately record decisions and actions taken is consistent for all.


State 21 can make sure you have the best skills, training and procedures possible to do this and provide you with a framework to manage all types of incidents


  • Reduce the disruption to your business
  • Increase user satisfaction
  • Reduce Costs
  • Introduce workable frameworks